Call Center Representative Job at LHH, Louisville, KY

L00xbkd6Q3BzWWtyOGtid0xFMnlPRUNiVmc9PQ==
  • LHH
  • Louisville, KY

Job Description

Job Opportunity: Customer Service Representatives for Patient Support

Shifts Available:

  • 8:00 AM - 4:30 PM EST (hybrid after training)
  • 8:30 AM - 5:00 PM EST (hybrid after training)
  • 9:30 AM - 6:00 PM EST (hybrid after training)
  • 10:00 AM - 6:30 PM EST (hybrid after training)
  • 11:30 AM - 8 PM (remote after training)

Do you excel in a call center environment? LHH Recruitment Solutions is seeking dedicated and detail-oriented Patient Support Representatives for a confidential client in Louisville, KY. This role is pivotal in providing exceptional customer service and support to patients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:

  • Inbound Support: Handle a high volume of incoming calls, including order taking, verifying prescriptions, and addressing "where's my package" inquiries.
  • Outbound Support: Manage outbound calls for prescription refills, coordinating with doctors' offices, and handling electronic patient cues and lab calls.
  • Call Handling: Maintain a KPI of 12 calls per hour or more, with an average of 5 minutes per call for system setup and note-taking.
  • Secondary Tasks: Utilize downtime between calls for additional tasks as assigned.
  • Training: Receive comprehensive training on proprietary systems as well as Salesforce and Prime.

Qualifications:

  • Prior, recent call center experience is required.
  • Strong communication skills and a customer-centric approach.
  • Ability to manage multiple tasks and prioritize effectively.
  • Familiarity with CRM systems, particularly Salesforce, is a plus.
  • Previous experience in a call center or healthcare-related role is preferred.

Why Apply?

  • Flexible shift options to accommodate various schedules.
  • Opportunity to work a hybrid role after training.
  • Join a supportive team dedicated to making a difference in patients' lives.

If you are passionate about providing top-notch customer service and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Job Tags

Hourly pay, Remote job, Flexible hours, Shift work,

Similar Jobs

IPG Mediabrands

Associate Director, Audience & Data Solutions Job at IPG Mediabrands

 ...recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail,... 

UES

Lab Technician Job at UES

Overview UES is a privately held, rapidly growing engineering and consulting firm with nearly six decades of experience in geotechnical engineering, construction materials testing, building code compliance, threshold inspections and environmental consulting. With more...

The Planet Group

Designer Job at The Planet Group

 ...Designer Land Development - 635095 Location: Orlando, FL Position Overview As part of a multidisciplinary design team, the Land Development Designer will be responsible for preparing construction drawings for a variety of projects. Tasks include creating... 

Designer Greetings

Part Time Greeting Card Merchandiser Job at Designer Greetings

 ...Job description Part Time Greeting Card Merchandiser DESIGNER GREETINGS Clearlake, CA Designer Greetings is looking for a part-time Retail Merchandiser to manage the greeting card departments in 6 stores. The duties include: Straightening product on... 

ONESOURCE DISTRIBUTING LLC

Part Time Greeting card merchandiser Job at ONESOURCE DISTRIBUTING LLC

 ...Distributing Merchandiser SUMMARY : This part time position is primarily responsible for receiving and displaying the greeting card, eyewear, jewelry and TEP product shipments for their assigned store(s). As well as, assisting with any customer service requests related...